FAQ

You can browse our catalog, add the desired quantities to your cart, and proceed to checkout directly on our website. For extra-large bulk orders or customized wholesale solutions, please contact our sales team via email or WhatsApp for a tailored quote.

To provide the most competitive wholesale pricing, we recommend a minimum order of 50 units. However, we do accept smaller trial orders so you can test our product quality and shipping speed before making a larger commitment.

Absolutely! You can mix any brands, models, and flavors available in our shop to meet your wholesale needs and cater to your diverse customer base.

Yes, we have a tiered pricing system. The more you buy, the cheaper the unit price. If you are a distributor ordering consistently large volumes, please contact our customer service to apply for a VIP wholesale account.

We accept a variety of secure payment methods, including:

• Credit and Debit Cards (Visa, MasterCard)
• Bank Transfer (Wire Transfer) – Highly recommended for large wholesale orders
• Cryptocurrencies (USDT, BTC)

Payments may fail due to:

• Security blocks from your bank (common for international transactions)
• Incorrect card details (card number, expiration date, or CVV)
• Insufficient funds

If your payment fails, please call your bank to authorize the transaction or try an alternative payment method like a Bank Transfer.

Yes, 100% secure. Vapemak uses advanced SSL encryption to protect your personal and financial data. All payments are processed through certified third-party gateways, and we do not store your credit card information.

Yes. Once your order is confirmed and paid, an invoice will be automatically generated in your account. You can also contact our support team to request a formal Commercial Invoice.

We ship globally to most countries in North America, Europe, Oceania, and Asia. However, please ensure you are aware of your local vaping import laws before placing an order.

Order processing typically takes 1-3 business days. Once dispatched, delivery usually takes 7-15 business days, depending on the destination country and the selected shipping method.

For most regions (including the US and most EU countries), we use a DDP (Delivered Duty Paid) shipping method, meaning we handle customs clearance and pay the import taxes for you. For certain strict countries, buyers may need to assist with local customs clearance.

To ensure the safe delivery of e-cigarettes, we partner with reliable logistics providers such as DHL, UPS and DPD, utilizing special air-freight routes for vape products.

Once your package leaves our warehouse, you will receive a shipping confirmation email with a tracking number. You can track the real-time status on our “Track Order” page or the carrier’s official website.

If your package is verified as lost or seized by customs (in regions where we guarantee safe clearance), Vapemak takes full responsibility. We will either reship your order for free or offer you a credit for your next purchase.

Yes. We source our products directly from the original brand manufacturers. Every product comes with an anti-counterfeit QR code or scratch-off sticker that you can verify on the official brand’s website.

Vapemak is deeply integrated with the e-cigarette supply chain in Shenzhen, China (the vaping capital of the world). By cutting out the middlemen and exporting directly from the factory, we pass the massive savings directly to you.

When stored in a cool, dry place away from direct sunlight, our disposable vapes have a shelf life of 12 to 24 months.

Because we are a wholesale B2B platform, we handle defectives through compensation rather than physical returns. If you receive defective items (e.g., auto-firing, dead battery, leaking), please collect photos/videos and submit them to us within 7 days of delivery. We will issue a refund for the defective units or send replacements with your next order.

If the items received do not match your order invoice, please contact us within 48 hours of receiving the package. Provide clear photos of the shipping label and the products. We will immediately arrange a replacement for the missing/wrong items.

Unfortunately, no. Due to the nature of wholesale and hygiene safety standards for vape products, we do not accept returns or exchanges for unsold inventory, subjective taste preferences, or buyer’s remorse.