Contact Us
Got questions? Connect with us via email, live chat, WhatsApp, or whichever method works best for you. We are always here to help and will get back to you in no time!
Drop Us A Line Whenever You Want
To save your valuable time, we highly recommend checking our FAQ section first for quick solutions. If you still need assistance, simply fill out the contact form below. Our customer support team will reach out to you promptly during our regular business hours.
24/7 support you can trust
Always available to provide reliable solutions whenever you need us.
Contact Us With Any Questions
Frequently Asked Questions
Do I need to pay customs duties or import taxes?
No, you won’t face hidden fees for most European destinations. Vapemak utilizes the Delivery Duty Paid (DDP) shipping method. Your shipments are cleared through customs (primarily via our German logistics hub) before reaching your door, meaning all taxes and duties are already covered.
How can I track my bulk shipment?
Once your order leaves our warehouse, we will send you an email containing your tracking number. You can monitor the real-time status of your delivery by visiting 17track.net or by logging into your Vapemak account.
What should I do if my package is lost or severely delayed?
We closely monitor all wholesale shipments, but if you experience an unusual delay or suspect a lost package, please contact our support team right away. We will launch an investigation with our shipping partners to resolve the issue promptly.
Can I modify or cancel an order after placing it?
Yes, but time is of the essence. Please contact us immediately at [email protected] or +44-7521878579 to make any changes.
Do you offer tiered pricing or additional discounts for large volume orders?
Yes, we offer highly attractive tiered pricing for our B2B partners. The larger your order quantity, the better your unit price will be. We also frequently issue special promotional coupon codes. Reach out to our sales team on WhatsApp at +44-7521878579 to discuss a custom quote for your specific volume.
What is Vapemak’s return policy for items?
We strive to provide top-quality disposable vapes. If you need to initiate a return, please reach out to our support team at [email protected] with your order details and the reason for the return. We will guide you through the necessary steps.
When will I receive my refund if it is approved?
Approved refunds are processed and credited back to your original payment method. The funds typically reflect in your account within 3 to 15 business days, depending largely on your local bank’s processing speed.
What payment options are available for bulk purchases?
To facilitate seamless wholesale transactions, Vapemak accepts major Credit Cards (Visa, Mastercard), Direct Bank Transfers, and secure Cryptocurrency payments. Please note that we do not accept cash on delivery.
How do I contact Vapemak for wholesale inquiries or urgent support?
How do I contact Vapemak for wholesale inquiries or urgent support?
We are always here to assist our B2B partners! You can reach us directly by phone or WhatsApp at +44-7521878579. Alternatively, send us an email at [email protected] and our team will get back to you as soon as possible.
We are always here to assist our B2B partners! You can reach us directly by phone or WhatsApp at +44-7521878579. Alternatively, send us an email at [email protected] and our team will get back to you as soon as possible.